We’re in the process of revising our data collection methodology for Instagram. With these revisions, we will be phasing out metrics for profiles that are not considered  'Professional Accounts' on Instagram. Eventually, we’ll be removing these accounts from our database. 

What are Professional Accounts and what aren't?

On the Instagram app, a user is given the option to switch an account to a Professional Account. These accounts are officially considered as Professional Accounts and need not necessarily have to be businesses or even verified accounts; even a personal Instagram account can be easily converted to a Professional Account. 

Any account that has not been switched to a Professional Account on the Instagram app will not be considered. Instagram’s API does not provide data for these anymore and due to these changes, we won’t be able to provide data for these accounts. 

Are any metrics available for Instagram profiles that aren't Professional Accounts?

As of September 30, 2019, you won't find these profiles in the database if you search for them. 

What happens to profiles that are not Professional Accounts that have already been added to Groups on Unmetric Analyze? 

As of September 30, 2019, these profiles have been removed from these Groups. 

Can I see data if my profile is converted to a Professional Account on Instagram?

If you’ve converted a profile to a Professional Account on the Instagram app, please contact your Account Manager so that we can reconfigure it and add it as a Professional Account to Unmetric’s database. 

Note: We've retroactively given back the profiles/credits to the monthly billing cycles of customers who used non-professional accounts in the past so they aren't charged for them. Please contact your account manager for further details.

Did this answer your question?