Troubleshooting & FAQs

Find answers to some commonly asked questions

Vaibhavi Prakash avatar Sikandar avatar Shruti Ramanujam avatar
26 articles in this collection
Written by Vaibhavi Prakash, Sikandar, and Shruti Ramanujam

Unmetric joins the Falcon.io family

What does this mean for you?
Sikandar avatar
Written by Sikandar
Updated over a week ago

Removal of Instagram profiles that are not "Professional Accounts" from our database

Instagram’s API does not provide data for these profiles anymore.
Shruti Ramanujam avatar
Written by Shruti Ramanujam
Updated over a week ago

What demographic data do we provide?

Unmetric Analyze no longer provides demographic data for brands on Facebook.
Shruti Ramanujam avatar
Written by Shruti Ramanujam
Updated over a week ago

Changes in interaction metrics for Instagram posts

Going forward we’ll be showing only organic Likes and Comments for Instagram posts.
Shruti Ramanujam avatar
Written by Shruti Ramanujam
Updated over a week ago

Why can't I see the EMV Engagement formula for some posts?

Engagement will be available for posts published after a certain point of time.
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Written by Shruti Ramanujam
Updated over a week ago

How do I become an Unmetric Certified Analyst?

The Unmetric Certified Analyst program is currently only for power users
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Written by Shruti Ramanujam
Updated over a week ago

Are Video Views available across all social networks?

Video Views are a metric we get depending on its availability in the network's API
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Written by Shruti Ramanujam
Updated over a week ago

Discontinuation of some Twitter metrics on Unmetric Analyze

Due to some changes in Twitter’s API, we won't be getting some metrics on Unmetric Analyze.
Shruti Ramanujam avatar
Written by Shruti Ramanujam
Updated over a week ago

Metrics that are not available historically

Here are the metrics you won't have access to when your brand is added to Unmetric's database
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Written by Shruti Ramanujam
Updated over a week ago