Troubleshooting & FAQs

Find answers to some commonly asked questions

Vaibhavi Prakash avatar Vikram Ravi avatar Saimah Musvee avatar +1
24 articles in this collection
Written by Vaibhavi Prakash, Vikram Ravi, Saimah Musvee and 1 other
Data

Why is my Facebook geographical fan data missing?

Geographical Fan Count was one of the metrics affected by changes in Facebook's API
Shruti Ramanujam avatar
Written by Shruti Ramanujam
Updated over a week ago

Why is my Brand’s demographic data missing?

Hereʼs why you might notice missing Demographic data for your Brand
Vikram Ravi avatar
Written by Vikram Ravi
Updated over a week ago

Why are some interaction graphs missing?

Hereʼs why some graphs and charts might be missing
Shruti Ramanujam avatar
Written by Shruti Ramanujam
Updated over a week ago

Why are some Instagram interaction graphs missing?

Here's why some graphs and charts might be missing when you click 'Interactions' under a brand's Instagram post.
Shruti Ramanujam avatar
Written by Shruti Ramanujam
Updated over a week ago

Why does the ‘Insufficient data’ tag appear on Facebook posts?

Why do some tags say ‘Insufficient data’ instead of ‘Promoted’ or ‘Organic?’
Shruti Ramanujam avatar
Written by Shruti Ramanujam
Updated over a week ago

Why do some Instagram posts not have an Engagement score?

This is related to Follower Count data
Vaibhavi Prakash avatar
Written by Vaibhavi Prakash
Updated over a week ago

Why can’t I see posts from Facebook Pages?

Added a brand to Facebook and can't see its posts?
Vaibhavi Prakash avatar
Written by Vaibhavi Prakash
Updated over a week ago

How does Unmetric gather historical data?

Our data is mined from APIs of the social networks
Vaibhavi Prakash avatar
Written by Vaibhavi Prakash
Updated over a week ago

How frequently is Unmetric’s Brand data refreshed?

How frequently we update the numbers
Vikram Ravi avatar
Written by Vikram Ravi
Updated over a week ago