Troubleshooting & FAQs

Unmetric joins the Falcon.io family

What does this mean for you?

Written by Vikram Ravi
Updated over a week ago

Removal of Instagram profiles that are not "Professional Accounts" from our database

Instagram’s API does not provide data for these profiles anymore.

Written by Shruti Ramanujam
Updated over a week ago

What demographic data do we provide?

Unmetric Analyze no longer provides demographic data for brands on Facebook.

Written by Shruti Ramanujam
Updated over a week ago

Changes in interaction metrics for Instagram posts

Going forward we’ll be showing only organic Likes and Comments for Instagram posts.

Written by Shruti Ramanujam
Updated over a week ago

Why can't I see the EMV Engagement formula for some posts?

Engagement will be available for posts published after a certain point of time.

Written by Shruti Ramanujam
Updated over a week ago

How do I become an Unmetric Certified Analyst?

The Unmetric Certified Analyst program is currently only for power users

Written by Shruti Ramanujam
Updated over a week ago

Are Video Views available across all social networks?

Video Views are a metric we get depending on its availability in the network's API

Written by Shruti Ramanujam
Updated over a week ago

Discontinuation of some Twitter metrics on Unmetric Analyze

Due to some changes in Twitter’s API, we won't be getting some metrics on Unmetric Analyze.

Written by Shruti Ramanujam
Updated over a week ago

Metrics that are not available historically

Here are the metrics you won't have access to when your brand is added to Unmetric's database

Written by Shruti Ramanujam
Updated over a week ago

Why is my Facebook geographical fan data missing?

Geographical Fan Count was one of the metrics affected by changes in Facebook's API

Written by Shruti Ramanujam
Updated over a week ago

Why is my Brand’s demographic data missing?

Hereʼs why you might notice missing Demographic data for your Brand

Written by Vikram Ravi
Updated over a week ago

Why are some interaction graphs missing?

Hereʼs why some graphs and charts might be missing

Written by Shruti Ramanujam
Updated over a week ago

Why are some Instagram interaction graphs missing?

Here's why some graphs and charts might be missing when you click 'Interactions' under a brand's Instagram post.

Written by Shruti Ramanujam
Updated over a week ago

Why does the ‘Insufficient data’ tag appear on Facebook posts?

Why do some tags say ‘Insufficient data’ instead of ‘Promoted’ or ‘Organic?’

Written by Shruti Ramanujam
Updated over a week ago

Why do some Instagram posts not have an Engagement score?

This is related to Follower Count data

Written by Vaibhavi Prakash
Updated over a week ago

Why can’t I see posts from Facebook Pages?

Added a brand to Facebook and can't see its posts?

Written by Vaibhavi Prakash
Updated over a week ago

How does Unmetric gather historical data?

Our data is mined from APIs of the social networks

Written by Vaibhavi Prakash
Updated over a week ago

How frequently is Unmetric’s Brand data refreshed?

How frequently we update the numbers

Written by Vikram Ravi
Updated over a week ago

Why hasn’t my report reached me yet?

Resolve report delivery issues with these troubleshooting solutions

Written by Vikram Ravi
Updated over a week ago

How long can I bank a Profile for?

Banking Profiles happen automatically depending on your usage

Written by Shruti Ramanujam
Updated over a week ago

How do I borrow Profiles?

Borrowing Profiles happen automatically depending on your usage

Written by Shruti Ramanujam
Updated over a week ago

When is a Profile considered used?

Find out which Profiles have been used in Settings

Written by Shruti Ramanujam
Updated over a week ago

What should I do if I can’t access my account?

Troubleshooting solutions when you can’t log in

Written by Vaibhavi Prakash
Updated over a week ago

What should I do if I don’t find the brand I’m looking for?

Help our brand database grow

Written by Vaibhavi Prakash
Updated over a week ago

Does Unmetric track Dark Posts?

Viewing targeted ads on social media

Written by Vikram Ravi
Updated over a week ago

Does Unmetric’s Response Time/Response Rate calculation include DMs?

Direct Messages are counted as private communication

Written by Vikram Ravi
Updated over a week ago