Troubleshooting & FAQs

Find answers to some commonly asked questions

Vaibhavi Prakash avatar Vikram Ravi avatar Saimah Musvee avatar +1
26 articles in this collection
Written by Vaibhavi Prakash, Vikram Ravi, Saimah Musvee and 1 other

Unmetric joins the Falcon.io family

What does this mean for you?
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Written by Vikram Ravi
Updated over a week ago

Removal of Instagram profiles that are not "Professional Accounts" from our database

Instagram’s API does not provide data for these profiles anymore.
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Written by Shruti Ramanujam
Updated over a week ago

What demographic data do we provide?

Unmetric Analyze no longer provides demographic data for brands on Facebook.
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Written by Shruti Ramanujam
Updated over a week ago

Changes in interaction metrics for Instagram posts

Going forward we’ll be showing only organic Likes and Comments for Instagram posts.
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Written by Shruti Ramanujam
Updated over a week ago

Why can't I see the EMV Engagement formula for some posts?

Engagement will be available for posts published after a certain point of time.
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Written by Shruti Ramanujam
Updated over a week ago

How do I become an Unmetric Certified Analyst?

The Unmetric Certified Analyst program is currently only for power users
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Written by Shruti Ramanujam
Updated over a week ago

Are Video Views available across all social networks?

Video Views are a metric we get depending on its availability in the network's API
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Written by Shruti Ramanujam
Updated over a week ago

Discontinuation of some Twitter metrics on Unmetric Analyze

Due to some changes in Twitter’s API, we won't be getting some metrics on Unmetric Analyze.
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Written by Shruti Ramanujam
Updated over a week ago

Metrics that are not available historically

Here are the metrics you won't have access to when your brand is added to Unmetric's database
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Written by Shruti Ramanujam
Updated over a week ago
Data

Why is my Facebook geographical fan data missing?

Geographical Fan Count was one of the metrics affected by changes in Facebook's API
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Written by Shruti Ramanujam
Updated over a week ago

Why is my Brand’s demographic data missing?

Hereʼs why you might notice missing Demographic data for your Brand
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Written by Vikram Ravi
Updated over a week ago

Why are some interaction graphs missing?

Hereʼs why some graphs and charts might be missing
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Written by Shruti Ramanujam
Updated over a week ago

Why are some Instagram interaction graphs missing?

Here's why some graphs and charts might be missing when you click 'Interactions' under a brand's Instagram post.
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Written by Shruti Ramanujam
Updated over a week ago

Why does the ‘Insufficient data’ tag appear on Facebook posts?

Why do some tags say ‘Insufficient data’ instead of ‘Promoted’ or ‘Organic?’
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Written by Shruti Ramanujam
Updated over a week ago

Why do some Instagram posts not have an Engagement score?

This is related to Follower Count data
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Written by Vaibhavi Prakash
Updated over a week ago

Why can’t I see posts from Facebook Pages?

Added a brand to Facebook and can't see its posts?
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Written by Vaibhavi Prakash
Updated over a week ago

How does Unmetric gather historical data?

Our data is mined from APIs of the social networks
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Written by Vaibhavi Prakash
Updated over a week ago

How frequently is Unmetric’s Brand data refreshed?

How frequently we update the numbers
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Written by Vikram Ravi
Updated over a week ago