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Troubleshooting & FAQs
Troubleshooting & FAQs
Find answers to some commonly asked questions
26 articles in this collection
Written by
Vaibhavi Prakash,
Sikandar,
and
Shruti Ramanujam
Unmetric joins the Falcon.io family
What does this mean for you?
Written by
Sikandar
Updated over a week ago
Removal of Instagram profiles that are not Professional Accounts from our database
Instagram’s API does not provide data for these profiles anymore.
Written by
Shruti Ramanujam
Updated over a week ago
What demographic data do we provide?
Unmetric Analyze no longer provides demographic data for brands on Facebook.
Written by
Shruti Ramanujam
Updated over a week ago
Changes in interaction metrics for Instagram posts
Going forward we’ll be showing only organic Likes and Comments for Instagram posts.
Written by
Shruti Ramanujam
Updated over a week ago
Why can't I see the EMV Engagement formula for some posts?
Engagement will be available for posts published after a certain point of time.
Written by
Shruti Ramanujam
Updated over a week ago
How do I become an Unmetric Certified Analyst?
The Unmetric Certified Analyst program is currently only for power users
Written by
Shruti Ramanujam
Updated over a week ago
Are Video Views available across all social networks?
Video Views are a metric we get depending on its availability in the network's API
Written by
Shruti Ramanujam
Updated over a week ago
Discontinuation of some Twitter metrics on Unmetric Analyze
Due to some changes in Twitter’s API, we won't be getting some metrics on Unmetric Analyze.
Written by
Shruti Ramanujam
Updated over a week ago
Metrics that are not available historically
Here are the metrics you won't have access to when your brand is added to Unmetric's database
Written by
Shruti Ramanujam
Updated over a week ago
Data
Why is my Facebook geographical fan data missing?
Geographical Fan Count was one of the metrics affected by changes in Facebook's API
Written by
Shruti Ramanujam
Updated over a week ago
Why is my Brand’s demographic data missing?
Hereʼs why you might notice missing Demographic data for your Brand
Written by
Sikandar
Updated over a week ago
Why are some interaction graphs missing?
Hereʼs why some graphs and charts might be missing
Written by
Shruti Ramanujam
Updated over a week ago
Why are some Instagram interaction graphs missing?
Here's why some graphs and charts might be missing when you click 'Interactions' under a brand's Instagram post.
Written by
Shruti Ramanujam
Updated over a week ago
Why does the ‘Insufficient data’ tag appear on Facebook posts?
Why do some tags say ‘Insufficient data’ instead of ‘Promoted’ or ‘Organic?’
Written by
Shruti Ramanujam
Updated over a week ago
Why do some Instagram posts not have an Engagement score?
This is related to Follower Count data
Written by
Vaibhavi Prakash
Updated over a week ago
Why can’t I see posts from Facebook Pages?
Added a brand to Facebook and can't see its posts?
Written by
Vaibhavi Prakash
Updated over a week ago
How does Unmetric gather historical data?
Our data is mined from APIs of the social networks
Written by
Vaibhavi Prakash
Updated over a week ago
How frequently is Unmetric’s Brand data refreshed?
How frequently we update the numbers
Written by
Sikandar
Updated over a week ago
Reports
Why hasn’t my report reached me yet?
Resolve report delivery issues with these troubleshooting solutions
Written by
Sikandar
Updated over a week ago
Profiles
How long can I bank a Profile for?
Banking Profiles happen automatically depending on your usage
Written by
Shruti Ramanujam
Updated over a week ago
How do I borrow Profiles?
Borrowing Profiles happen automatically depending on your usage
Written by
Shruti Ramanujam
Updated over a week ago
When is a Profile considered used?
Find out which Profiles have been used in Settings
Written by
Shruti Ramanujam
Updated over a week ago
Miscellaneous
What should I do if I can’t access my account?
Troubleshooting solutions when you can’t log in
Written by
Vaibhavi Prakash
Updated over a week ago
What should I do if I don’t find the brand I’m looking for?
Help our brand database grow
Written by
Vaibhavi Prakash
Updated over a week ago
Does Unmetric track Dark Posts?
Viewing targeted ads on social media
Written by
Sikandar
Updated over a week ago
Does Unmetric’s Response Time/Response Rate calculation include DMs?
Direct Messages are counted as private communication
Written by
Sikandar
Updated over a week ago