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Troubleshooting & FAQs
Troubleshooting & FAQs
Find answers to some commonly asked questions
Shruti Ramanujam avatarSikandar avatarVaibhavi Prakash avatar
By Shruti and 2 others3 authors26 articles
Unmetric joins the Falcon.io family
Removal of Instagram profiles that are not Professional Accounts from our database
What demographic data do we provide?
Changes in interaction metrics for Instagram posts
Why can't I see the EMV Engagement formula for some posts?
How do I become an Unmetric Certified Analyst?
Are Video Views available across all social networks?
Discontinuation of some Twitter metrics on Unmetric Analyze
Metrics that are not available historically

Data


Why is my Facebook geographical fan data missing?
Why is my Brand’s demographic data missing?
Why are some interaction graphs missing?
Why are some Instagram interaction graphs missing?
Why does the ‘Insufficient data’ tag appear on Facebook posts?
Why do some Instagram posts not have an Engagement score?
Why can’t I see posts from Facebook Pages?
How does Unmetric gather historical data?
How frequently is Unmetric’s Brand data refreshed?

Reports


Why hasn’t my report reached me yet?

Profiles


How long can I bank a Profile for?
How do I borrow Profiles?
When is a Profile considered used?

Miscellaneous


What should I do if I can’t access my account?
What should I do if I don’t find the brand I’m looking for?
Does Unmetric track Dark Posts?
Does Unmetric’s Response Time/Response Rate calculation include DMs?
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