Troubleshooting & FAQs

Find answers to some commonly asked questions

Lakshmi Kumaraswami avatar Vaibhavi Prakash avatar Vinayak Prabhakar avatar +1
18 articles in this collection
Written by Lakshmi Kumaraswami, Vaibhavi Prakash, Vinayak Prabhakar and 1 other
Data

Why is my Facebook geographical fan data missing?

Geographical Fan Count was one of the metrics affected by changes in Facebook's API
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Written by Lakshmi Kumaraswami
Updated over a week ago

Why is my Brand’s demographic data missing?

Hereʼs why you might notice missing Demographic data for your Brand
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Written by Vinayak Prabhakar
Updated over a week ago

Why are some interaction graphs missing?

Hereʼs why some graphs and charts might be missing
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Written by Lakshmi Kumaraswami
Updated over a week ago

Why are some Instagram interaction graphs missing?

Here's why some graphs and charts might be missing when you click 'Interactions' under a brand's Instagram post.
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Written by Lakshmi Kumaraswami
Updated over a week ago

Why does the ‘Insufficient data’ tag appear on Facebook posts?

Why do some tags say ‘Insufficient data’ instead of ‘Promoted’ or ‘Organic?’
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Written by Lakshmi Kumaraswami
Updated over a week ago

Why do some Instagram posts not have an Engagement score?

This is related to Follower Count data
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Written by Vaibhavi Prakash
Updated over a week ago

Why can’t I see posts from Facebook Pages?

Added a brand to Facebook and can't see its posts?
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Written by Vaibhavi Prakash
Updated over a week ago

How does Unmetric gather historical data?

Our data is mined from APIs of the social networks
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Written by Vaibhavi Prakash
Updated over a week ago

How frequently is Unmetric’s Brand data refreshed?

How frequently we update the numbers
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Written by Vinayak Prabhakar
Updated over a week ago