Troubleshooting & FAQs

Find answers to some commonly asked questions

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17 articles in this collection
Written by Lakshmi Kumaraswami, Vaibhavi Prakash, and Saimah Musvee and 1 other

Missing Geographical Fan Data

Geographical Fan Count was one of the metrics affected by changes in Facebook's API
Written by Lakshmi Kumaraswami
Updated over a week ago

Why don't some Instagram Interaction graphs appear?

Here's why some graphs and charts might be missing when you click 'Interactions' under a brand's Instagram post.
Written by Lakshmi Kumaraswami
Updated over a week ago

‘Insufficient Data’ tag on Facebook Posts

Why do some tags say ‘Insufficient Data’ instead of 'Promoted' or 'Organic?'
Written by Lakshmi Kumaraswami
Updated over a week ago

Why don't some Interaction graphs appear?

Here's why some graphs and charts might be missing
Written by Lakshmi Kumaraswami
Updated over a week ago

Facebook Pages Structure

Added a brand to Facebook and can't see posts?
Written by Vaibhavi Prakash
Updated over a week ago

Can’t Find a Brand

Help our brand database grow
Written by Saimah Musvee
Updated over a week ago

Can’t Access My Account

Troubleshooting solutions when you can't login
Written by Vaibhavi Prakash
Updated over a week ago

My Report Didn’t Reach Me

Resolve report delivery issues with these troubleshooting solutions
Written by Vinayak Prabhakar
Updated over a week ago

Historical Data

Our data is mined from APIs of the social networks
Written by Vaibhavi Prakash
Updated over a week ago

Does Unmetric’s Response Time/Response Rate Calculation include DMs?

Direct Messages are counted as private communication
Written by Vinayak Prabhakar
Updated over a week ago

Why is Demographic Data Missing for My Brand?

You might notice missing Demographic data for your brand. Here's why
Written by Vinayak Prabhakar
Updated over a week ago

Does Unmetric track Dark Posts?

Write to us at help@unmetric.com for a work-around solution
Written by Vinayak Prabhakar
Updated over a week ago

Brand Data Refreshing Process

How frequently we update the numbers
Written by Vinayak Prabhakar
Updated over a week ago

Why Some Posts on Instagram Don’t Have an Engagement Score

This is related to Follower Count data
Written by Vaibhavi Prakash
Updated over a week ago

How long can I bank a profile for?

Banking profiles happen automatically depending on your usage.
Written by Lakshmi Kumaraswami
Updated over a week ago

How do I borrow profiles?

Borrowing profiles happen automatically depending on your usage.
Written by Lakshmi Kumaraswami
Updated over a week ago

When is a profile considered used?

Find out which profiles have been used in Settings
Written by Lakshmi Kumaraswami
Updated over a week ago